Privacy Policy

Introduction

signaluxis AG ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website signaluxis.top, use our services, or interact with us in any way.

Data Controller Information

The data controller for your personal information is:

signaluxis AG
Ringstraße 46
8012 Graz, Styria
Austria
Registration Number: FN968574a
Email: privacy@signaluxis.top
Phone: +43 3161469550

Data Collection

We collect various types of information to provide and improve our services. The data we collect includes:

Information You Provide Directly

When you interact with our services, we may collect personal information that you voluntarily provide, including:

• Contact information (name, email address, phone number)
• Company information (business name, industry, size)
• Communication preferences and marketing consents
• Information submitted through contact forms or support requests
• Account registration details for our analytics platform

Automatically Collected Information

When you visit our website or use our services, we automatically collect certain information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, click patterns)
• Technical data (screen resolution, device identifiers)
• Location information (general geographic location based on IP address)

How We Use Your Information

We use the personal information we collect for various purposes related to our business operations and service delivery. How we use your information depends on how you interact with our services and the purposes for which you provided the information.

Service Delivery and Communication

We use your information to provide our retail analytics services, respond to your enquiries, and communicate with you about our products and services. This includes processing your requests, providing customer support, and delivering the analytics solutions you have requested.

Business Operations and Improvement

We analyse usage patterns and feedback to improve our services, develop new features, and enhance the user experience. This helps us understand how our analytics platform is being used and identify areas for improvement.

Legal and Compliance

We may use your information to comply with legal obligations, enforce our terms of service, and protect our rights and interests as well as those of our users and third parties.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users. These parties are contractually obligated to keep your information confidential and secure.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal information:

• Right of Access: You can request information about the personal data we hold about you
• Right to Rectification: You can request correction of inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request limitation of how we process your data
• Right to Data Portability: You can request transfer of your data to another service provider
• Right to Object: You can object to certain types of processing, including direct marketing
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time

To exercise any of these rights, please contact us using the contact information provided below.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of information and the purpose for which it was collected.

Generally, we retain:

• Contact information and communications for up to 7 years after last contact
• Service usage data for up to 3 years
• Marketing data until you withdraw consent or opt out
• Legal and compliance records as required by applicable law

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Supervisory Authority

If you believe that our processing of your personal information violates data protection law, you have the right to lodge a complaint with the relevant supervisory authority. In Austria, this is:

Austrian Data Protection Authority (Datenschutzbehörde)
Barichgasse 40-42
1030 Vienna, Austria
Website: www.dsb.gv.at